Microsoft Dynamics CRM

Power your business productivity

Combine familiar Microsoft® Office applications with powerful CRM software to improve marketing effectiveness, boost sales, and enrich customer service interactions. Microsoft Dynamics® CRM equips business professionals with access to customer information through a familiar Microsoft Outlook® experience which helps ensure rapid user adoption and fast results.

And with Microsoft Dynamics CRM Online, you get the same powerful CRM software delivered as a cloud service from Microsoft, enabling instant-on anywhere access, predictable pay as you go pricing, and a financially backed service level agreement (SLA).

Deliver on the power of productivity with a CRM solution that is:

  • Familiar—software that empowers people through natural, productive, and insightful experiences.
  • Intelligent—real-time analytics and streamlined business processes that enable informed decisions and operational efficiencies.
  • Connected—connections across people, processes, and ecosystems that allow businesses to maximize the value of relationships and systems.




Become a Dynamic Business

Marketing: Maximize Marketing Spend
Improve your organization’s marketing effectiveness with Microsoft Dynamics CRM. Provide your marketing professionals with flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking, and insightful analytics to improve your marketing effectiveness.

Sales: Win More Deals
Spend more time on selling and less time on administrative tasks with Microsoft Dynamics CRM. Take advantage of full lead to cash visibility, lead and opportunity tracking, streamlined approvals, and real-time sales forecasts to drive increased sales output and higher close rates.

Customer Service: Delight Customers
Provide compelling customer service experiences that build customer loyalty with Microsoft Dynamics CRM. Empower your people with tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management, all while helping to contain service costs.

Extended CRM: Optimize All Relationships
Use the inherent flexibility and extensibility of Microsoft Dynamics CRM to maximize the value of all relationships. Quickly create custom business applications and industry solutions without compromising on capabilities, budget, or delivery time right from within Microsoft Dynamics CRM.


Typical Business Challenges in Sales

  • Poor adoption by sales staff
  • Lack of consistent execution in sales process
  • Poor productivity (limited time for actual selling)
  • Unreliable prospect/customer information
  • Limited collaboration with other groups


Microsoft Dynamics CRM Sales Solution


Territory Management and Planning

  • Resource Center ideal for sharing best practices
  • Robust role and group-based permission management
  • Strong global capabilities for team selling


Lead Management

  • Automatic association of incoming emails to leads
  • Effortless conversion of leads/responses to opportunities
  • Seamlessly integrated with marketing capabilities


Opportunity Management

  • Seamless tracking of all associated communications
  • Robust workflow for repeatable best practices
  • Comprehensive Quote/Invoice/Order functionality

Account Management

  • Complete view of all products and interactions
  • Easy access to contracts and renewal dates
  • Complex relationship mapping and tracking


Sales Analytics

  • Broad capabilities from dashboards to OLAP analysis
  • New reports just “Next” button away
  • Easy report sharing and editing

Improved Sales Productivity

  • 360° View of the  Customer: Enables rapid and relevant response and tailored sales activities
  • Repeatable Sales Process: Drives greater efficiencies, lower cost of sale and better team selling
  • Consistent Online/ Offline Experience: Increases consistency, productivity and provides more time to sell
  • Effortless Forecast and Pipeline Analysis: Delivers better forecast information and financial planning
  • Maximizing Customer Value: Enables effective proactive cross-selling and up-selling